Everything You Need to Know About Ordering Our Flowers

We understand that you may be apprehensive about purchasing flowers from an online retailer. There have been horror stories about brides not getting the right flowers or finding out at the last minute that the flowers they want are not available.

At New York Flower Guy, we take our customer service very seriously, which is why we give you honest pricing without any hidden fees. No matter your concern, our team will be prepared to help you every step of the way. Whether you are buying flowers for a wedding, baby shower, dinner party, or birthday, we will make sure that you have a great experience with us.


Our team works with the best farms to offer only the freshest and loveliest blossoms available. We assure you that you won’t find flowers that wilt within a day.


During the checkout process, you can trust that we won’t add any handling or other hidden fees. You will only be charged for shipping fees.

Customer Service

We are dedicated to helping you and answering your questions! If you want recommendations on how many flowers you should buy or you want to request a flower that is not on our site, contact us at info@nyflowerguy.com today. One of our representatives will get back to you as soon as possible.

Order Confirmation

You should receive an email confirming your purchase. If you have any questions about your order details, do not hesitate to contact us.


We will not bombard you with emails or calls. The next time you’ll hear from us is the day before your order will arrive. We’ll send you the tracking information as well as care and handling instructions.

If you are located within the five boroughs of New York, we will have our own drivers take care of your delivery. Our staff is composed of trained and experienced flower handlers who will take utmost care of your order from the outset.

Via FedEx

All of our flowers shipped via FedEx, which we know worries some people. However, there is no reason to fear because we work with reliable farms that know how to pack their flowers properly.

Your order will arrive in a box, carefully wrapped in plastic sleeves or paper. Some flowers, such as roses, will have additional cardboard wraps to protect the blooms during shipment.

You must be wondering, “How could flowers possibly look good if they’re shipped in a box?” Most flowers sold in the U.S. have actually spent some travel time inside boxes on planes. Our farm direct flowers take a much shorter trip, which means that these are usually fresher than what you can buy at traditional retail stores.

Unfortunately, there are rare occasions when Mother Nature doesn’t cooperate. Other times, unusually cold or warm weather affects the crop, or FedEx shipments are delayed due to mechanical problems.

Regardless of the situation, we will keep you informed about your order. We can communicate with FedEx for you and work with them to deliver your flowers. Our team will do everything we can to ensure that you are 100% satisfied with our services and are happy with your order—after all, that’s what flowers are for, to bring cheer.

Flower shops and other distributors can receive special pricing for bulk orders by signing up on our website. Once your application is approved, you will be able to log in and purchase our flowers at wholesale prices.

If you have any other concerns or inquiries, feel free to send us an email at info@nyflowerguy.com, and we’ll get back to you as soon as possible.